The Terms and Conditions specify the rights and obligations of the contracting parties and apply to purchases in the online store operated by Mikov s.r.o.
Contracting Parties
The contracting parties are:
- You – the customer, which means either a consumer, a person who concludes a contract with the seller under their own name, or an entrepreneur, meaning a sole trader or a person acting on behalf of an institution or company and concluding a contract with us within their business, manufacturing, or other activities.
If you enter a business identification number (IČO) in your order, you acknowledge that the rules specified in the Terms and Conditions for entrepreneurs apply to you.
- We – the seller, Mikov s.r.o.
(Mikov s.r.o., registered office at Mikulášovice 741, Postal Code 407 79, Company ID: 25028626, VAT ID: CZ25028626, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem, Section C, File 13082)
The contractual relationship is governed by the laws of the Czech Republic.
All matters not explicitly covered by these Terms and Conditions are subject to the Civil Code (No. 89/2012 Coll.), and in the case of consumers, also the Consumer Protection Act (No. 634/1992 Coll.).
Goods displayed in the online store with a stated price represent the seller’s offer.
When you place goods in the shopping cart and submit an order, you express interest in purchasing the goods.
The purchase contract is concluded when we send you an order confirmation.
We are responsible for ensuring that the goods are free from defects upon receipt and that they have the properties described or reasonably expected based on their nature.
If a defect appears within 6 months, it is presumed that the goods were already defective upon receipt.
You have the right to claim a defect within 84 months of receipt. However, this does not apply to goods offered at a reduced price due to a defect or to wear and tear from normal use, such as a broken spring in an automatic knife or loosened knife scales.
If you cause the defect yourself, you are not entitled to claim a defective performance.
If the defect constitutes a material breach of contract, you have the right to:
- Request a replacement with a new defect-free product or the missing part (if reasonable given the defect’s nature);
- Request a repair;
- Request a reasonable discount;
- Withdraw from the contract.
When reporting a defect, you must specify which remedy you prefer.
If you do not make a timely choice, your rights will be considered as if the defect were a minor breach of contract.
If we cannot supply a defect-free replacement, repair the item, or provide a discount in a reasonable time, you have the right to withdraw from the contract.
If the defect constitutes a minor breach of contract, you have the right to repair or a reasonable discount.
In the case of returning goods for defect removal, contract withdrawal, or replacement, you should return the originally delivered goods (including all accessories) via Czech Post to the address stated at the beginning of these Terms and Conditions.
As a consumer, you have the right to withdraw from the purchase contract within 14 days of receiving the goods.
If you wish to withdraw, return the goods complete, with all accessories, documentation, and packaging, undamaged and clean. If possible, return them in their original packaging and condition. Include a written notice stating:
- Your intention to withdraw from the contract,
- Your order number,
- Your account number for a refund.
Return address: Mikov s.r.o., Dr. E. Beneše 349, 257 51 Bystřice.
We will refund your payment, including standard shipping costs, within 14 days of receiving the returned goods.
If the goods, packaging, or other delivery components are damaged or rendered unusable, we will proportionally reduce the refunded amount to cover the costs of replacement or repair.
If you ordered custom-made goods or modified the goods in any way, you cannot withdraw from the contract.
More details on withdrawal rights can be found in Section 1837 of the Civil Code.
Mikov is the manufacturer of the offered products. As knife production follows specific cycles, a particular product may not be in stock at the time of ordering. The current stock status is not displayed in the e-shop.
If you order an unavailable product, we will inform you about its production schedule. We will accept your order only after you confirm the proposed delivery date.
Unless otherwise specified in the order, we prioritize shipping goods in the color displayed on www.mikov.cz.
All prices are contractual. Prices in the Mikov e-shop are always current and valid in Czech currency (CZK).
Final prices include VAT.
Other charges, such as shipping and cash-on-delivery fees, are stated separately in the shopping cart and depend on your selection.
Promotional prices are valid while supplies last or for a specified time period.
Prices are listed for each product and are confirmed in your order and order confirmation message.
You can place an order via:
- Mikov e-shop;
- Email at sales@mikov.cz;
- Phone;
- Mail;
- Fax.
Orders placed via the e-shop are processed only on business days. Orders received on weekends or holidays are processed on the next business day.
We recommend ordering through a registered customer profile, especially for repeat purchases.
Delivery times and costs depend on your chosen delivery method.
Payment – Unless otherwise agreed, payment must be made in advance. Available payment methods include card payment, cash-on-delivery, bank transfer, or PayPal.
If you pay by card and then cancel your order, the refunded amount will be reduced by the transaction fee charged by the bank.
We guarantee that our products will be fit for normal use and retain their usual properties for a specified period. We may provide a guarantee for a specific part of the product.
The warranty period starts upon receipt of goods or their delivery to the agreed location.
All cutlery products come with an 84-month warranty.
Details of individual product warranties may be provided in the e-shop under each product.
We do not perform post-warranty repairs.
Claims are governed by Czech law.
We assess claims promptly upon expert inspection.
If we require additional documentation for processing a claim, we will request it from you as soon as possible.
You are entitled to reimbursement of necessary costs in case of a justified claim, mainly shipping costs for returning the product. You must request reimbursement without undue delay, no later than one month after the claim period expires.
For complaints regarding our services or orders, contact us at sales@mikov.cz or phone +420 412 394 113.
If a returned knife requires cleaning before disassembly, a fee of 350 CZK will be charged.
Claims should be sent in the original packaging to: Mikov s.r.o., Mikulášovice 741, 407 79.
If a consumer dispute arises from a purchase contract and cannot be resolved by mutual agreement, the consumer may submit a request for out-of-court settlement to:
Czech Trade Inspection Authority
ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: adr.coi.cz
Customer information is stored in accordance with Czech data protection laws.
By concluding a contract, you consent to the processing of your personal data, which can be removed from our database upon written request.
Customer complaints are accepted at sales@mikov.cz.
The terms valid on the website at the time of the contract conclusion apply.
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